Return Policy 

1. Returns and Exchanges

At crazyVoucher.co.uk, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we offer a straightforward return and exchange policy to ensure your shopping experience is as smooth as possible.

2. Eligibility for Returns

To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in the original packaging.

3. Initiating a Return

To initiate a return, please follow these steps:

• Contact our customer support team at support@crazyvoucher.co.uk within [number of days of receiving your order.
• Provide your order number, the item(s) you wish to return, and the reason for the return.

Our customer support team will guide you through the return process and provide you with a return authorization if your request meets our return policy criteria.

4. Returns Shipping Cost

Customers are responsible for return shipping costs unless the return is a result of our error or a defective product. We recommend using a trackable shipping service to ensure your return is received.

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 30 days.

6. Exchanges

If you need to exchange an item for a different size or color, please contact our customer support team. We will guide you through the exchange process and provide further instructions.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@crazyvoucher.co.uk with photos of the item and its packaging. We will arrange for a replacement or refund as necessary.

8. Non-Returnable Items

Certain items are non-returnable for hygiene and safety reasons. These include a list of non-returnable items.

9. Contact Us

If you have any questions about our return policy or need assistance with a return, please contact our customer support team at support@crazyvoucher.co.uk.

Thank you for shopping with crazyvoucher.co.uk!