Refund Policy 

1. Refund Policy Overview

At crazyvoucher.co.uk, we want our customers to be completely satisfied with their purchases. If you are not satisfied for any reason, we offer a straightforward refund policy to ensure a positive shopping experience.

2. Eligibility for Refunds

To be eligible for a refund, please ensure that:

• The item is in its original condition, unused, and in the original packaging.
• You initiate the refund request within seven days of receiving your order.

3. How to Request a Refund

To request a refund, please follow these steps:

• Contact our customer support team at support@crazyvoucher.co.uk within 7 days of receiving your order.
• Provide your order number, the item(s) you wish to return, and the reason for the refund request.

Our customer support team will guide you through the refund process and provide you with instructions on returning the item.

4. Refund Processing

Once we receive your returned item, it will be inspected to ensure it meets the eligibility criteria. If the item is approved, we will initiate a refund to your original method of payment. Please note that it may take 7–14 days for the refund to reflect in your account.

5. Non-Refundable Items

Certain items are non-refundable for hygiene and safety reasons.

6. Return Shipping Costs

Customers are responsible for return shipping costs unless the return is a result of our error or a defective product. We recommend using a trackable shipping service to ensure your return is received.

7. Refunds for Late or Missing Items

If you haven’t received a refund yet, please check your bank account first. Contact your credit card company or bank, as there may be a processing time before the refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at support@crazyvoucher.co.uk

8. Contact Us

If you have any questions about our refund policy or need assistance with a refund, please contact our customer support team at support@crazyvoucher.co.uk

Thank you for shopping with crazyvoucher.co.uk!